Refund policy

Repair warranty

Screen replacements come with a 30-day warranty from the date of repair. It covers defects in the replacement part or our workmanship — for example touch that stops responding, flickering, or lines and dead pixels that appear without any damage to the screen.

The warranty is void if the screen glass or LCD is cracked, or if the device has other physical damage, liquid damage, or has been opened or repaired by anyone else after our repair.

To make a warranty claim, contact us within 30 days of the repair at 813-613-1206 or plugprollc@gmail.com. We will inspect the device and, if the claim is covered, repair or replace the part at no charge.

Repair refunds

Completed repairs are not refundable. A repair is only refunded if we are unable to complete it, or if a covered warranty problem cannot be fixed by repairing or replacing the part. The $20 mobile travel fee is non-refundable once we have traveled to you.

Accessory orders

We only issue refunds when there is a genuine problem with your order:

• The item arrived damaged or defective
• You received the wrong item
• The item never arrived

Contact us within 7 days of delivery (or of the expected delivery date, for missing items) with your order number and clear photos or video of the problem. Every request is reviewed, and we may ask you to return the item before a refund or replacement is issued.

We do not offer returns or refunds for:

• Change of mind
• Ordering the wrong model, size or color
• Damage caused after delivery, or normal wear
• Shipping delays

Approved refunds are issued to the original payment method. Your bank may take several business days to show it.